Privacy Policy

Policy Updated Date : 2026 May 1

This Privacy Policy explains how we collect, use, and protect your personal information when you access or use our website and services.

By creating an account or using our platform, you acknowledge that you have read, understood, and agreed to the policies published on our website.

Your continued use of the website indicates your acceptance of these terms.

1. Information We Collect

We collect only the information necessary to process orders, improve services, and provide customer support.

Personal Information You Provide

When you interact with our platform, we may collect:

  • Full name
  • Contact number
  • Delivery address
  • Email address
  • Order details and preferences
Automatically Collected Data

When you browse our website, we may also collect:

  • IP address, Browser type and device information
  • Basic usage data for security and performance

2. Comments and User Interaction

If you leave comments on our website:

  • We collect the information entered in the comment form
  • Your IP address and browser details may be used to prevent spam.

3. Media Uploads

If you upload images to our website:

  • Please avoid uploading images containing location data (GPS/EXIF information)
  • Other users may be able to extract embedded metadata from uploaded files

4. Cookies and Tracking

We use cookies to improve your browsing experience.

Cookies may be used for:

  • Remembering your preferences
  • Improving checkout and login experience
  • Temporary session management

You can disable cookies anytime through your browser settings, though some features may not function properly.

5. Embedded Content

Pages on our website may include embedded content (such as videos, images, or articles).

Embedded content behaves as if you visited the original source website directly, which may:

  • Collect user data
  • Use cookies
  • Track interactions

6. How We Use Your Information

Your information is used for:

  • Processing and delivering orders
  • Communicating about purchases, delivery and product availability notification via email or Bulk Messaging Services
  • Providing customer support
  • Improving our website and services
  • Preventing fraud and misuse

7. Data Sharing

We value your privacy and do not sell or trade your personal information.

Your data is shared only when necessary to complete and improve our services, such as:

  • With delivery personnel for order fulfillment
  • With trusted third-party service providers, including payment processors and delivery partners, strictly for processing transactions and completing deliveries

We ensure that any shared information is limited, secure, and used only for the intended purpose.

8. Data Retention

  • Order and customer data is retained as long as required for business operations
  • Comments may be stored indefinitely for moderation and reference
  • Registered user data (if applicable) can be edited or deleted by the user at any time

9. Your Rights

You have full control over your personal data. You may:

  • Request access to your stored information
  • Request corrections to inaccurate data
  • Request deletion of your personal data (where legally applicable)

To exercise these rights, please contact us directly.

10. Data Security

We take reasonable technical and organizational measures to protect your data against:

  • Unauthorized access
  • Misuse
  • Loss or disclosure

However, no system can guarantee 100% security.

11. Spam Protection

Visitor comments and submissions may be checked using automated spam detection tools to ensure platform safety.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date.

13. Contact Us

If you have any questions about this Privacy Policy or your data, you can reach us at:

📞Contact: +977-9766381451

✉️Email: kisankopoko@gmail.com